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Scarlet Period Cup & Period Underwear | 90 Day Guarantee | New customers only

90 day risk free guarantee 

This is a new way to period, and we understand finding your way can take a few cycles to get into the swing of things. So, we’ve made a 90 day guarantee to support you to find the perfect period routine. This applies to first purchase (single item only) for new customers. If after 3 cycles (90 Days) it’s still not right for you, contact our support team and we’ll give you a credit / refund or help you find the right fit. See our full terms for more information.

The 90 day risk free trial policy applies to the first purchase (single item) for new customers only. 

Due to the nature of our product, we don’t support exchanges or returns (sorry). 

All new customers can make a claim on 1(one) product purchased in their first order with Scarlet. You are not required to return the 1 (one) product you are claiming under your 90 Day Risk Free Trial.  

To claim our 90 Day Risk Free Trial, you can email us at support@scarletperiod.com

Please note: If eligible, you will be refunded or credited for the price you paid when purchasing the item. Shipping costs are not eligible for credit or refund with our 90 Day Risk Free Trial.

We do all we can to ensure everyone can find the right size and fit, we also have 24/7 support to ensure the right choices are made before purchase. Unfortunately, we can’t accept incorrect size selection or change of mind post purchase. All sales are final, with the exception of our risk free trial policy:

  • Your period underwear didn’t function as described
  • You have difficulty using the period cup and it’s not for you 
  • Your not happy with the product after a few wears

Our 90 Day Risk Free trial is only valid for purchases made directly through scarletperiod.com. Please refer to the stockist or wholesaler return policy if purchasing from a different website. 

Returns / Exchanges 

Due to the nature of the products and the TGA standards by which they are governed we cannot accept returns, exchanges, or refunds due to change of mind or selection error. If the goods are faulty, you can choose between a refund or exchange (to the same value). If this is the case, please notify us support@scarletperiod.com within 3 days of receiving delivery and intention for wanting to return product(s), including the following information: customer name, date of purchase, the order number and the reason.

We will then respond with authorisation to complete the return, the address to send product/s back too + all details you need to know about the process. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at support@scarletperiod.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


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