Ugh, tech troubles - what a buzzkill. Shoot us an email at support@scarletperiod.com, and we’ll get things sorted faster than you can say "PMS meltdown."

You should’ve received an order confirmation to the email you used at checkout. BUT, let’s face it - sometimes the interwebs get weird about the word period (seriously, it's 2025?!). Check your junk folder first, and if it’s still MIA, email us at support@scarletperiod.com.

Totally possible! Just email us ASAP at support@scarletperiod.com, and we’ll do our best to help. Heads up though: we ship things fast (because we know no one likes waiting), so if your order’s already on its way, it might be a little too late to play postie.

Oh no, looks like someone was having a Day 1 moment. We’re super sorry about that! Email us at support@scarletperiod.com, and we’ll fix it up pronto.

We’ve got you covered with plenty of ways to pay: Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay, and Shop Pay. Pick your faves at checkout and let the Scarlet goodies roll in.

Do periods show up uninvited? (Hint: the answer is YES.) We happily offer Afterpay so you can snag what you need now and pay it over four equal, interest-free fortnightly payments. Treat yourself - you’ve earned it.

We love a good deal, too! Enter your discount code at checkout to see the magic happen - but don’t forget, we can’t apply it after payment. Some codes have exclusions or apply only to certain products. Not sure? Email us at support@scarletperiod.com, and we’ll confirm.

P.S. Only one code per order, no stacking allowed.

Ugh, we feel your pain - nothing worse than a deal gone AWOL. Drop us a line at support@scarletperiod.com, and we’ll get things flowing smoothly again in no time.

Giving the gift of a better period? Now that’s love. Our gift cards are email-delivered (because, sustainability), and you can pick the value that feels right. As per Aussie regs, they’re valid for a very generous three years from the date of purchase. Plenty of time to choose the perfect cycle companions.

Good news, Aussie period lovers! As of Jan 1, 2019, period products like our Period Cups and Underwear don’t get hit with GST in Australia, so we don’t charge you any. 🙌 However, some of our other items (like the rae Heat Pad and Bath & Body range) do have GST included. You’ll see the final price (with GST) at checkout—no hidden fees, just honest pricing.