Personal information refers to information that can identify you or has the potential to identify you. When you visit our website, we may collect the following personal information:
- Your name, address, and contact details
- Your interests in our products, services, or events
- Information regarding your interactions with us or others
- Any other information necessary to promote our goods or services.
THIRD PARTY WEBSITES
WHAT INFORMATION DO WE COLLECT, AND HOW?
When you engage with us, whether through our website or communication channels, we may collect the following information about you:
- Information you provide: This includes information you provide when creating an account, placing an order, filling out online forms (such as registrations, surveys, or competitions), subscribing to newsletters or special offers, participating in social media functions, or contacting us via email, phone, support chat, or social media. The information you provide may include your name, address, phone number, email address, date of birth, gender, purchase details, shopping preferences, images, and financial information (although we do not store credit or debit card details ourselves, as they are handled by our payment processors).
- Information from other accounts or sources: We may receive information about you from other sources, such as your other accounts or websites, including social media platforms like Facebook and Twitter, advertising networks, analytics partners, and payment and delivery service providers. By logging in via Facebook or Twitter or linking your accounts, you grant us permission to access specific information and content from those accounts, subject to their respective privacy policies.
- Information collected by our IT systems: Each time you visit our website, certain information is automatically collected and recorded by our IT systems. This includes:
- Device information: The information collected depends on the type of device you are using (e.g., PC, Mac, iPhone, Android) and its settings. It may include device type, IP address, browser, mobile network provider (for mobile devices), visited pages, time zone, country location, and crash or download error reports.
- Information collected in-store: When visiting a Scarlet stockist, you may provide us with information if you make a purchase using a credit or debit card, complete surveys or questionnaires, enter competitions or promotions, provide feedback, or interact with us in-store.
WHAT DO YOU USE MY INFORMATION FOR?
To provide you with our services and optimise your experience on our website, we utilise the information we collect in various ways.
- Service and Website administration: We use your information to enable you to order and receive products through our website, manage your account, and enhance your overall experience.
- Marketing and advertising: If you have indicated your interest in receiving marketing communications or have made a purchase using our services, we may occasionally send you updates, news, and offers via email, post, or other media channels. We may personalise these messages using your personal information, including your name, email address, and address. You can unsubscribe from email marketing communications by adjusting your preferences in your account profile or following the opt-out instructions in the promotional emails you receive.
- Research, analysis, and surveys: We conduct research, analysis, and surveys to gain insights into your usage of our website and your opinions. This helps us improve our services and better understand our customers.
- Financial security: We keep track of your spending on our website and use your information to confirm your identity, perform credit checks, and prevent fraudulent activities. This ensures both your security and ours.
- Protection of your information: We do not sell your information to any third party without your consent, whether it's your name, address, email address, financial information, or any other personally identifiable information.
WHO DO YOU SHARE MY INFORMATION WITH?
To ensure the smooth operation of the website and provide our services, we collaborate with carefully selected third parties. In specific circumstances, we may share your information with these parties:
- Third-party service providers for business purposes: We engage with trusted partners to handle certain operations such as payment processing, web hosting, and delivery logistics. These providers assist us in delivering our services effectively.
- Advertisers for marketing purposes: We may share your information with advertising and social media partners, including Facebook, Instagram, and Twitter, if you opt for such sharing. This enables them to deliver relevant advertisements about our products and services to you and others.
- Corporate transactions: As we explore potential business opportunities such as mergers, acquisitions, restructuring, or asset sales, we may need to transfer your information to facilitate the assessment and execution of these transactions. If any business or assets are bought or sold, your personal information may be included as part of the transferred assets.
- Compliance with legal requests: Occasionally, we may need to cooperate with regulators and law enforcement agencies in various countries due to legal requirements, court orders, or other legal processes. While we strive to challenge requests whenever possible, there may be instances where we are obligated to share your information with regulators or law enforcement agencies. We will make reasonable efforts to notify you of such legal demands, unless prohibited by law or court order.
- Aggregated information with third parties: We may combine your information with that of other customers to create aggregated datasets. These datasets help us understand the usage of our website, product demand, and other general information about our customers. We do not share your information with third-party advertisers or networks for third-party advertising on our website.
Please note that we prioritise the protection of your information and only share it in accordance with applicable laws and regulations.
We utilise technology such as "cookies" to gather information and store your online preferences. Cookies are small data files sent by a web server to a web browser, enabling the server to uniquely identify the browser on each page.
If you wish to remove any existing cookies from your computer, please consult the help and support section of your Internet browser for instructions on locating the file or directory where cookies are stored. Please be aware that deleting our cookies or disabling future cookies may restrict your access to certain areas or features of our website.
It's important to note that rejecting cookies does not imply that you will no longer receive online advertising. However, it does mean that the company or companies from which you have opted out will no longer provide personalised advertisements based on your web preferences and usage patterns. As a result, you may encounter a greater number of advertisements that are unrelated to your interests and preferences.
Safeguarding your personal information and ensuring its security is of utmost importance to us. To achieve this, we implement several reasonable measures, including:
- Utilizing a Secure Socket Layer ("SSL") to encrypt the personal data you provide during the order process, including sensitive information like credit or debit card details.
- Requiring the establishment of a password to access your account on our website.
- Not retaining any credit or debit card details that would allow unauthorised transactions (such as the CCV number).
- Regularly monitoring our servers and IT systems for potential vulnerabilities and attacks.
However, it's important to note that despite our efforts, transmitting information over the Internet is not entirely secure. The security of your personal data transmitted to or through our website cannot be guaranteed, and any such transmission is done at your own risk. Additionally, please be aware that if you voluntarily disclose personal information through non-secure means of communication, such as email, SMS, or online messages, outside of our protected environment, others may collect and use that information beyond our or your control.
HOW LONG WILL YOU USE MY INFORMATION FOR?
We will keep the data you provide to us for the duration of your account with us and for a period thereafter, as long as you have any queries or claims related to our services. This retention period is subject to any longer retention period that we are legally obligated to comply with. However, you have the right to request the deletion of your data under certain circumstances, as explained below. Once you have terminated your use of our services, we may retain your information in an aggregated and anonymised format.
WHAT ARE MY PRIVACY RIGHTS?
You have specific rights regarding the personal data we hold about you, which are explained below. Please note that some of these rights may only apply in certain circumstances, as detailed further below. We also provide instructions on how to exercise these rights. To ensure your identity, we will require you to verify yourself before addressing any requests related to your rights. This may involve answering security questions to confirm your identity. If you authorise someone else to make the request on your behalf, that person or organization must provide a valid power of attorney issued by you. We are committed to responding to your rights requests promptly and within one month, although in certain situations, this timeframe may be extended by an additional two months. To exercise any of your rights, please contact us at email@example.com.
By using our website, you agree to allow third parties to process your IP address for the purpose of determining your location for currency conversion. Additionally, you consent to the storage of this currency selection in a session cookie in your browser. This session cookie is temporary and will be automatically removed when you close your browser. This process ensures that the selected currency remains consistent while browsing our website, enabling prices to be displayed in your local currency.
UPDATES TO THIS POLICY
Regarding email subscriptions, we adhere to an opt-in/opt-out policy. If you wish to stop receiving emails from us, please click the unsubscribe link provided in every message.
If you have any inquiries about our privacy practices, need further information, or wish to file a complaint, please reach out to us via email at firstname.lastname@example.org or by mail using the contact details provided below:
Scarlet | PO BOX 76, Abbotsford, VIC, 3067