Returns + Exchanges
WHAT IS YOUR RETURNS POLICY?
For our Period Underwear, Period Swimwear, and Period Cups, we can’t accept returns or exchanges for change of mind or selection errors. We follow strict hygiene standards (thank you, Australian Government Department of Health & Therapeutic Goods Administration!) and, for safety reasons, we can’t resell any sanitary products once they've been handled.
But don’t worry! We want you to love what you buy, so we provide plenty of info to help you pick the right products for your needs, including detailed product descriptions, materials, and size charts.
If there’s a fault with your product, though, we’ve got you covered - just get in touch at support@scarletperiod.com, and we’ll sort it with either a refund or exchange.
How about your policy for faulty goods?
We take quality seriously, but if you happen to receive a faulty product, don’t worry - we’ve got your back! Just email us the details at support@scarletperiod.com, and we’ll make it right ASAP. Because no one deserves to settle for less than perfect!
WHAT IS YOUR 30-DAY UNDERWEAR TRIAL TERMS?
We get it - trying period underwear for the first time can feel like a big leap. That’s why we offer a 30-Day Risk-Free Trial to help you find your perfect fit.
To claim, simply email us at support@scarletperiod.com, and we’ll refund or credit you for the price of one pair of underwear (shipping isn’t included). Please note, the offer is valid for one item only. Happy trying! ✨
I changed my mind on my order - can I cancel?
We’ve all been there - last-minute change of heart! If your order hasn’t been packaged or shipped yet, we can totally help. Just shoot us an email at support@scarletperiod.com ASAP. But heads up - we ship fast, like really fast. If your order's already on its way, it might be too late to hit the brakes, so get in touch quick!
I received the wrong items. Can I exchange?
Oops, looks like someone's on Day 1! Big apologies! Just snap a pic of what you got, email it to us at support@scarletperiod.com, and we’ll send out the right goodies ASAP. Because mix-ups? Not on our watch!