If you’re unable to login using the password reset link, pop us an email at support@scarletperiod.com and we’ll help you out.

• Yes, we would love to hear from you! Please send us an email, jo@scarletperiod.com

• If you're interested in stocking Scarlet products, please send us an email: hello@scarletperiod.com

We offer two shipping options: Standard and Express. The standard shipping fee is $10, or it is free for orders over $65. Express shipping costs $15, or it is FREE for orders over $150.

We also ship around the globe. A basic flat rate of AUD$30 applies on international orders AND we ship all orders over AUD$150 for free.

Yup, Express shipping is $15 or free for orders over $150.

Absolutely! We offer shipping to most countries, and the best part is that all orders over $150 are eligible for free shipping. Otherwise, a flat rate of $30 (AUD) applies.

No worries, just send us an email at support@scarletperiod.com and we’ll assist.

Our team works hard to ensure orders are shipped as soon as possible via Australia Post. In most cases, delivery takes 3-5 business days in metro areas and 5-7 business days in regional areas.

Please note that unforeseen disruptions beyond our control may occasionally occur. If you experience any delays, don't hesitate to reach out to us via support@scarletperiod.com.

You should receive an order confirmation to the email you entered at checkout. If not, let us know via support@scarletperiod.com.

Email us at support@scarletperiod.com so we can assist.

• We accept various payment methods, including Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay, and Shop Pay. Simply choose your preferred payment option during checkout and enter your details as prompted.

For our Period Underwear, Period Swimwear, and Period Cups, please keep in mind that due to the nature of these products, we cannot accept returns, exchanges, or refunds for change of mind or selection errors. If you receive a faulty item from this category, you may choose either a refund or an exchange of equal value. To initiate this process, please contact us at support@scarletperiod.com within 3 days of receiving your order.

For all other products, our standard Australian returns policy applies. Drop us a line at support@scarletperiod.com and we can assist further.

We understand that exploring period underwear for the first time can take some time to adjust. That's why we offer a 30-Day Risk-Free Trial to support you in finding your perfect underwear solution. To claim your 30-Day Risk-Free Trial, please email us at support@scarletperiod.com. You will be refunded or credited for the price you paid for 1 (one) underwear item. Please note that shipping costs are not eligible for credit or refund, and changes of mind are not applicable.

Save money and stay prepared! With your period lasting between 3-8 days, buying an underwear bundle ensures you have enough pairs to manage your cycle comfortably.

Scarlet period underwear features integrated leakproof technology with four layers:

1. Moisture-wicking for dryness.
2. High absorbency, holding up to 8 tampons worth of blood.
3. Leakproof fabrics for secure protection.
4. Breathable outer layer for discretion.

Nope! Wear Scarlet period undies alone for reliable protection, but also great as a backup with tampons or menstrual cups.

Washing your Scarlet period underwear is a breeze! Simply toss them in with the rest of your laundry on a cold wash cycle (don't worry, your other clothes will be just fine!). If you prefer, you can give them a quick rinse beforehand. For drying, you have two options: tumble dry on low or hang them out to dry in the sun. That's it! You call also check out our more detailed guide.

Switching to Scarlet can save you up to $1080 over five years compared to disposable pads and tampons.

We offer a 30-Day Risk-Free Trial for our underwear. If you’re not satisfied or have sizing concerns, email us at support@scarletperiod.com.

rae uses electric energy to produce heat, managed by an internal thermostat that maintains safe temperatures across multiple heat settings. If you are still confused, you can download a user manual here.

Weighing just 270 grams, rae is lightweight and easy to carry, allowing you to go about your day without any hassle.

rae is designed to get hot, so we recommend using it with our Period Pocket Underwear or over clothing. If using directly on skin, start at the lowest setting and monitor your comfort.

And while designed for pelvic use, Rae can be applied anywhere on your body where you need comfort.

No, for safety reasons, we advise against sleeping with Rae on. Always turn it off before dozing off, and never cover it with sheets or blankets.

rae comes with a 12-month warranty for your peace of mind.