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Scarlet Period Cup 90 Day Guarantee | New customers only
We know that it can take 3 cycles to fall in love with the cup or learn it’s not the right size. So, first time purchases of the Scarlet Period Cup made directly from Scarlet via scarletperiod.com may be returned within 90 days of receipt for a refund in the form of a website credit, which never expires.
Credits are for the price of one cup only, and do not include the cost of shipping.
Please contact our customer service team at firstname.lastname@example.org to inform us that you would like to return your purchase, and we will provide instructions on how to start your return.
All other products
Due to the nature of the products and the TGA standards by which they are governed we cannot accept returns or exchanges, nor refunds due to change of mind or selection error.
If the goods are faulty, you can choose either a refund or exchange (to the same value). If this is the case, please notify us email@example.com with your reason and intention for wanting to return product(s) within a reasonable timeframe, including the following information: customer name, date of purchase, the order number, batch number of product if faulty, items being returned and the reason for the return. We will then respond with authorisation to complete the return, the address to send product/s back to and all the details you need to know about the process.
You can login to your account and update your personal details.
If you’re unable to login using the password reset link, pop us an email at firstname.lastname@example.org and we’ll help you out.
Subscriptions can be cancelled no later than 24 hours prior to the billing and dispatch date, any cancellations made after this billing cut-off will be processed for the next cycle.
For any product, or service issues email at email@example.com.
Yes, we would love to hear from you! Please send us an email at firstname.lastname@example.org
If you're interested in stocking Scarlet products please just send us an email email@example.com
We’re working on it. If you’d like to intern with us, email with your resume to firstname.lastname@example.org
If you have an account, you can login to view your orders, track delivery and manage your subscription.
For all Australian orders, standard shipping usually takes 3-5 business days in metro and 5-7 business days in regional areas.
Yes, we can ship anywhere in the world.
Check out the economy international shipping rates & times below or send us an email at email@example.com and we can get you sorted with standard or express!
Economy International (parcels 250g-500g. approx 10 business days between metro areas)Zone 1 NZ $13.20 Zone 2 China $16.20 Zone 3 Asia $17.00 Zone 4 US & Canada $19.00 Zone 5 Pacific Islands $17.50 Zone 6 UK & Ireland $23.20 Zone 7 Major Europe $24.30 Zone 8 Rest of World 1 $26.80 Zone 9 Rest of World 2 $28.15
*Zoning information available at auspost.com.au/sending/send-overseas
Yes, express shipping via Australia Post is $11.95 OR free on orders over $65.
Standard shipping is $8.95 & Express shipping $11.95. We offer free express shipping for orders over $65.
No problem, email us at firstname.lastname@example.org so we can help you out.
We accept Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay and Shop Pay. Just select your preferred payment method and enter your details when prompted at checkout.
TSS is a rare, but very serious, illness that can cause death. It’s caused by the release of poisonous substances from an overgrowth of bacteria called Staphylococcus aureus, which is found in many women’s bodies.
Toxic Shock Syndrome affects menstruating women, especially those who use super- absorbent tampons.
WHAT ARE THE SYMPTOMS OF TSS?
Symptoms can be similar to the flu, such as high fever, chills, headache or muscular pains. You may also experience dizziness, vomiting, diarrhoea, fainting, weakness or confusion.
If ANY of these symptoms occur, CONTACT AN EMERGENCY DOCTOR IMMEDIATELY.
To learn more information about TSS, visit toxicshock.org.au
Our tampons are made from 100% GOTs certified organic cotton. GOTs is internationally acknowledged as the industry leading textile processing standard for organic fibres, including ecological and social criteria. Organic cotton is grown using less chemicals, pesticides and fertilisers.
To make sure you stay fresh, it’s best to change your tampon roughly every four hours. You might need to change more often if you have a heavy flow, and never leave your tampon in for more than eight hours.
It is a reusable period cup made of 100% medical grade silicone that is worn internally (like a tampon) but collects, rather than absorbs, your menstrual flow. Because it has more than 2.5x the capacity of a regular tampon, you can safely wear it for up to 8 hours before emptying. The Scarlet Period Cup is designed for ultimate comfort. Once your cup is in place, you shouldn’t feel a thing, meaning you can move freely and confidently.
Yes, many people safely and happily use their Scarlet Period Cup with an IUD. However, if you’re unsure, or have underlying gynecological issues, have a chat with your doctor or GP before using a period cup.
We get asked this a lot. Simply take out The Scarlet Period Cup and empty it into the toilet. We suggest keeping a few sachets of the Scarlet Cup Wipes handy so it’s super easy to wipe your cup clean. Make sure to let the cup dry completely before reusing (it should only take a moment).
To keep things fresh, your cup should be completely dry and stored in a clean and well ventilated area - such as your bathroom cupboard shelf or centre stage on the sink in a ceramic dish - or of course with one of our Scarlet Cup Pods. A clean, and dry cup can be transported in the Carry Case for short intervals. Make sure to ALWAYS clean your cup after storing it between cycles.
Unfortunately no. BUT! Take it out and enjoy the magic of period sex.
If The Scarlet Period Cup is inserted correctly, and is the right size - it won’t leak.
The 2 most common reasons for a cup leaking is that it’s not opened up fully, or that it’s positioned incorrectly.
2 quick ways to check this are: Ensure The Scarlet Period Cup is fully open by running your finger around the base of the cup. It should feel even the whole way around. If you feel an indent, try gently twisting your cup around to find a better position.
If it’s still leaking after 3 cycles, let us know at email@example.com and we can help find the right size that works for you.
When it comes down to it, we’re all different. And some sizes work better for some than they do for others.
Our Period cup comes in 2 sizes:
Size 1 RegularIdeal for people who have not given birth, are under 30. Suitable for lighter to medium flows. Holds up to approximately 2.5 regular tampons
Size 2 LargeIdeal for people who have given birth, are over 30. Suitable for heavier flows. Holds up to approximately 2 super tampons.
Firstly, relax. Then, pinch the finger grips at the base of the cup with your forefinger and thumb to release the suction seal. Rock the cup back and forth to help gently ease it out.
IMPORTANT: The stem of your cup is not the part that you pull, it’s only there to help you guide your way up to the cup itself.
If you’re still having trouble removing it, don’t panic, your cup cannot get lost inside you, just take a break or even go for a little walk to help the muscles relax then come back and try again.
It may be easier to try a different position, such as a squat, or placing your leg up on the toilet seat.
If your menstrual cup is full - you may experience a little leakage. Most people will need to change their cup more than once every 8 hours - but if you have a heavy flow you may want to change it more regularly (we recommend every 8 hours at a minimum).
We’ve designed our cups with capacity in mind, size 1 and size 2 are able to hold more than 2.5 regular tampons before they reach the capacity marking.
Medical grade silicone is tested for biocompatibility and safe to use in medical applications.
If your cup is well looked after it should last for up to 3 years. If your cup becomes damaged, replace it to ensure its highest performance.
Our period wear comes in 2 different levels of absorbency:
Light-Moderate - holds up to 10ml of fluid, which is equal to 2 tsp or 2 regular tampons worth. So you can wear them on their own on lighter flow days, or as a fail safe backup when your period gets heavy.
Moderate-Heavy - holds up to 15ml of fluid, which is equal to 3 tsp or 3 regular tampons worth. So you can wear them on their own, any day or night, or as a fail safe backup when your period gets heavy.
Leak-proof period underwear is designed to fit like normal underwear, but includes multi layered gusset that wicks away moisture, absorbs and contains fluid to keep you dry and leak free all day or night. The built in layered technology is harder working than disposable pads which means it can safely hold more liquid, and last for years not hours.
No. Depending on your flow, you can wear period underwear on it’s own as you would a pad or liner. In fact, they’re even more absorbent than the disposable alternatives.
You can refer to the size guide on the individual Scarlet Period Wear product pages.
We’re proud to say that we’re the only period brand to offer a 90 Day Guarantee, because we know this is a new way to period. This means, if you try our underwear over 3 cycles and it’s still not right for you, you can return your items for a store credit of the same value, or your money back.
Follow these 3 quick and easy steps to washing, and caring for your Scarlet Period Wear:
1. Rinse in cold water. Take them off after wearing, and either go straight into the shower or rinse them in the sink under cold water, squeezing the gusset until the water runs clear. That’s the hardest bit done. Note: don’t soak them! This is all about rinsing the liquid out.
2. Gentle Machine Wash. Pop them into the washing machine with the rest of your clothes, and cold machine wash <30degrees. For extra points, and longevity of your period wear use a delicates bag and a gentle / sensitive laundry liquid. Note: avoid fabric softener and stain removers as these can be harsh on the leakproof layers in the gusset.
3. Hang them out to dry on the line. The sunnier, the better. Note: Do not tumble dry. I know all garments say that but we mean it. Tumble drying can damage the leak proof tech.
First wear? Pop them in the washing machine with your next cold cycle, washing period wear before wearing activates their absorbency for your first wear.
The top layer of our Scarlet Period Wear is designed to wick away moisture, optimising airflow to keep the skin dry.
Great question! We recommend having a water proof travel bag such as the Scarlet Travel Case on hand, along with a spare pair so you can either give them a rinse, or pop them straight into the bag to rinse at home.
Years! If you look after your period wear well, because they’re designed to handle leaks rather than be ruined by them, they should last longer than any other underwear.
After removing and emptying your cup, simply wipe the cup clean, allow it to quickly dry and reinsert.
Yes. Cup Wipes are an alternative way to clean on the go, and when you can't easily access water. We still recommend you wash your cup with warm water and a gentle soap whenever you can, paying attention to cleaning the holes near the top of the cup.
No. Whilst they're biodegradable, we don't recommend flushing them down the toilet.
Your first Scarlet subscription box will arrive shortly after you’ve ordered it, depending on the shipping option you’ve selected, from there it will be processed automatically on the date and frequency you selected.
Your Scarlet period box is fully customisable and designed to make sure you have exactly what you need, when you need it – with free shipping.
Sign in to your Scarlet account and click on the MY SUBSCRIPTION section. From here, you’ll be able to update the products in your box, delay your next send by a month (if you’re heading away for the holidays), change your delivery frequency, or cancel your subscription.
“Can I borrow a tampon?” is a thing of the past. You’re officially stocked. Your Scarlet subscription will renew automatically, according to the delivery frequency you selected.
You can delay your next Scarlet box by a month, by signing in to your account and clicking on the MY SUBSCRIPTION section.
No dramas. Sign in to your Scarlet account and click on the MY SUBSCRIPTION section. From here, you’ll be able to cancel your subscription.
To check your order frequency or see when your next box is due to arrive, sign in to your Scarlet account and click on the MY SUBSCRIPTION section.
Your card will be charged on the day your next send is processed. We’ll send you an email to let you know 3 days before your card is charged and your order is dispatched.
You can login into your account at any time to view the details of your subscription.