rae FAQs
Questions and Answers
HOW DOES IT WORK?
rae transforms electric energy into soothing heat, all managed by a built-in thermostat to keep the temperature safe and consistent. With multiple heat settings, you’re in control. Still scratching your head? No problem download the user manual here.
IS IT HEAVY?
Not at all! rae weighs just 270 grams, making it lightweight and easy to carry. Whether you’re on the go or lounging at home, rae is designed to fit seamlessly into your day.
CAN I PLACE IT DIRECTLY ON MY SKIN?
Since rae gets nice and toasty, we recommend pairing it with our Period Pocket Underwear or using it over clothing. If you prefer direct skin contact, start on the lowest setting and keep an eye on your comfort level. Bonus: while rae was designed with your pelvis in mind, it works wonders anywhere you need a little TLC.
WHAT’S THE WARRANTY PERIOD?
We’ve got you covered with a 12-month warranty, so you can enjoy your rae worry-free.
I LOST MY MANUAL.
No biggie! Download a replacement manual here - available in multiple languages for your convenience.
Underwear FAQs
WHY BUY A BUNDLE?
Why not? You’ll save money and always have a pair ready to go when your period strikes. Plus, with cycles lasting 3-8 days, having a bundle on hand means no mid-cycle laundry panic. You're always prepared - just like you should be!
HOW DOES THE UNDERWEAR WORK?
It’s like magic, but better! Scarlet period underwear has four layers of leakproof protection:
👉 Moisture-wicking for that “fresh” feeling (even on day 4).
👉 Super absorbent - holds up to 8 tampons’ worth.
👉 Leakproof fabric for total peace of mind.
👉 A breathable outer layer that keeps it discreet. No one will know but you!
DO I NEED A PAD OR TAMPON?
Nope, just wear Scarlet period undies solo for all-day protection. But if you like to double-up, they’re also a perfect backup for tampons or menstrual cups.
HOW DO I WASH PERIOD UNDERWEAR?
Cleaning them is a piece of cake! Just toss them in with your regular laundry on a cold wash cycle. If you're feeling fancy, rinse them first. When drying, choose between low-heat tumble dry or hanging them out in the sun. Boom! Period-proof undies, done.
HOW MUCH MONEY WILL I SAVE?
Ready for the savings? Switching to Scarlet can save you up to $1080 over five years, compared to using disposable pads and tampons. That's a lot of extra cash for pizza or your next coffee date.
WHAT IF I DON’T LOVE THEM?
We’re all about period positivity, so if our undies don’t vibe with you, no stress. We offer a 30-Day Risk-Free Trial. Not a perfect fit or not your style? Hit us up at support@scarletperiod.com, and we’ll sort it out.